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            • TASC

              2302 International Ln Madison, WI 53704-3136

              BBB Accredited Business

            Business ProfileTASC

            Employee Benefit Plans
            BBB accredited business

            Contact Information

            2302 International Ln

            Madison, WI 53704-3136

            Get Directions
            Visit Website
            (608) 241-1900

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            Customer Reviews

            1.05/5

            Average of 88 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            166 complaints closed in last 3 years

            71 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/19/2010

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            TASC offers insurance services including tax savings on insurance and health care benefits such as flex spending, COBRA, HRA/HSA, and payroll services and retirement plans for businesses in the United States, including Guam and Puerto Rico.

            Products & Services

            125 - FSA, 105 - HRA, HSA, COBRA Administration, Payroll Services, Compliance Services, ERISA Administration, FMLA Administration

            Business Details

            Location of This Business
            2302 International Ln, Madison, WI 53704-3136
            BBB File Opened:
            3/20/1992
            Years in Business:
            50
            Business Started:
            1/1/1974
            Business Started Locally:
            1/1/1974
            Business Incorporated:
            5/27/1986
            Accredited Since:
            4/19/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Total Administrative Services Corporation
            • ERISAEdge
            • FMLAMatters
            • RETIREEZ
            • PayPath
            • eflex Group
            • AgriPlan
            • BizPlan
            • FlexSystem
            • DirectPay
            • CobraTODAY
            Related Businesses
            Business Management
            • Daniel Rashke, Chairperson
            • Paul Thums, Manager of Customer Care
            • Cheryl Cordio, Business Relations Coordinator
            • Eric Shackelford, Manager of Customer Relations
            • Pam Reynolds, CEO
            Contact Information

            Principal

            • Daniel Rashke, Chairperson
            • Eric Shackelford, Manager of Customer Relations

            Customer Contact

            • Daniel Rashke, Chairperson
            • Cheryl Cordio, Business Relations Coordinator
            • Eric Shackelford, Manager of Customer Relations
            • Pam Reynolds, CEO
            Additional Contact Information

            Fax Numbers

            • (608) 241-4584
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            166 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/31/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            The customer service for this agency is terrible. They deny requests without providing appropriate reasons (*** had claims denied with no reason provided at all). They wont accept a Drs note as proof of medical need. They require their form to be completed which I find to be a complete waste of my Doctors time after already sending a letter. And after theyve approved other requests with the same information. Id suggest you find a different provider (if youre looking for one).
            Read More
            Read 165 More Complaints

            Customer Reviews

            88 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven S

            10/23/2024

            In attempting to recover money I am owed from my FSA account, I was unable to even file a support request online. I have tried multiple times over a two week period. Calling customer service almost seemed to be designed to frustrate. After verifying ALL of my personal information with an offshore non-native speaker of English, I was transferred immediately to an automated system. Once again, I was asked to begin with my TASC ID (yes, I had it ready both times). Upon entering my ID, the call failed. I do not see how I will recover the ~$200 I am owed by this company. It is unclear to me whether they are 1) intentionally fraudulent or 2) grossly incompetent.

            TASC Response

            10/24/2024

            Hello ****** - I am sorry to hear of your experience accessing your account and your interaction with our customer care team. The call will be reviewed for coaching opportunities. A customer advocate will be calling you today to assist with login and claim submission so you can have a better experience in the future.
            Read 87 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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