ComplaintsforTASC

• Initial Complaint

  10/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The customer service for this agency is terrible. They deny requests without providing appropriate reasons (*** had claims denied with no reason provided at all). They wont accept a Drs note as proof of medical need. They require their form to be completed which I find to be a complete waste of my Doctors time after already sending a letter. And after theyve approved other requests with the same information. Id suggest you find a different provider (if youre looking for one).

  

  Business response

  11/06/2024

  Hello,

  We have reviewed Ms. ********** support requests and denied claims. Ms. ******** submitted support request WRF-********** in which she asked why her Amazon transactions in the amount of $12.22 and $37.99 were declined. TASC did respond to Ms. ******** and informed her that she paid for the items using an Amazon gift card and gift card purchases are not eligible for reimbursement. It should be noted that had she paid for the 24oz Neti Salt Bag in the amount of $12.22 using another payment method, a letter of medical necessity (attached) would be required along with an itemized statement with the name of the patient, name of the provider (******), date the item was ordered, amount of the item and description of service (24 oz Neti Salt bag.) We strongly recommend that our letter of medical necessity always be used as it has all the information that is required for TASC to approve the reimbursement such as the medical condition (not the symptoms) for which the item is treating and the onset of the condition. The second item in question in the amount of $37.99 was for broad-spectrum sunscreen SPF 60. This item would have been reimbursed had Mr. ******** paid for the item out of pocket rather that with a gift card as the *** guidelines says sunscreen is FSA eligible if it is for skin protection (not a tint or concealer with sunscreen or SPF protection) and it says broad-spectrum and has an SPF of 15 or higher.

  Ms. ******** also submitted support request WRF-********** asking us what an **** was and why the letter from her provider was not being accepted. TASC responded that an **** is a letter of medical necessity (attached). We advised Ms. ******** that certain things such as gym memberships, exercise classes, massages, vitamin, probiotics, supplements and weight loss medications and programs are not automatically eligible expenses and require a letter of medical necessity. We informed her that she will need to keep a copy of the signed **** as it will need to be attached to each manual request for reimbursement for massages. We also advised her that the **** was valid for one year from the date it was signed. She was advised that in addition to the ****, an itemized statement with the patient name, provider name, date of service, amount of service and description of service would need to be submitted in order to approve her request for reimbursement for a massage.

  Ms. ******** has submitted a claim for date of service of 09/20/2024 for a massage in the amount of $95.00 several times. The claims were denied each time either because the documentation was missing a **** or the letter she provided from Lakeside ENT & Allergy was dated 10/30/2024 which is AFTER the date of service of 09/20/2024. Ms. ******** finally submitted our **** on 11/05/2024 in which her medical provider listed the date of onset as 09/20/2024. The request for reimbursement in the amount of $95.00 for a massage on 09/20/2024 paid in full on 11/05/2024 and the funds transferred to Ms. ********** personal bank account on file on 11/06/2024.

  Ms. Georlich's complaint to the Better Business Bureau states that TASC requires that our Letter of Medical Necessity be used. TASC does not require that our form be used but we strongly recommend the attached Letter of Medical Necessity Form be used as it has all the information needed from the medical provider in order to meet the *** guidelines such as the date of onset of the medical condition. Her desired settlement is no further contact by the business. TASC has only reached out to Ms. ******** when responding to her questions submitted by support request.

  TASC has now received the proper documentation to substantiate the 09/20/2024 massage therapy claim in the amount of $95.00 and has approved and paid the claim in full.  TASC considers this issue resolved.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

  Customer response

  11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I agree that after multiple attempts on my part to find out why my various submissions were denied, reasons were ultimately provided. However, my complaint is the simple fact that rather than provide appropriate responses to the original denials, I have needed to call and submit multiple inquiries on multiple dates, which is a complete waste of my time and my health care providers time. Im requesting that appropriate detailed responses be provided the first time, so I dont have to call and email multiple times and request multiple documents from my ***** care provider. 
  

  The response states the the specific LOMN form is not required, in this case, it would have been helpful if TASC replied with a statement regarding what is required from my Doctor rather than sending me the same denial response multiple times LOMN required even after I submitted a Doctor letter. Again, wasting my time and my Doctors time.

  Further, the referenced Amazon gift card was not a gift card at all. It was a credit ****** had provided to my account based on items I had returned. It was still my own money paying for the items. 
  
  Regards,
  
  *** G

  

  Business response

  11/13/2024

  Hello,

  Manual request for reimbursement denial emails are auto-generated and there are general denial reasons such "Insufficient Documentation" or "LOMN Required".

  Although TASC's Letter of Medical Necessity is not required, we STRONGLY recommend it is used as it will have all the requirements to meet the *** guidelines, such as the date of onset which was missed by Ms. ********** medical provider on the original Letter of Medical Necessity dated 10/30/2024. This letter did not provide a date of onset. Since the date of service was for 09/20/2024 which was prior to the date on the letter, the claim was denied.

  Finally, we have attach the documents used to substantiate the two Amazon purchases and highlighted the ****** receipt that says "Gift Card Amount". As we stated in our last response, gift card purchases are not eligible for reimbursement.

  Please let us know if you need additional information.

  Thank you.

   

   

  Customer response

  11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I suggest you develop more useful responses because your system generated replys are useless and a waste of your customers time. 
  

  I understand why you denied the gift cardpurchase. ****** classifies refunds this way even though it was not an actual gift card. Again, this is a waste of my time. Fix your system.

  I will encourage my employer to explore other Administrators that can be of better assistance.

  
  Regards,
  
  *** G

• Initial Complaint

  10/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  TASC is denying my FSA reimbursement claim for a prescription drug prescribed to me by my physician, the transaction in question is to be approved per the *** as well as per contractual obligation outlined in my plan summary. TASC has provided ZERO information for the reason they falsely denied me required medical care in breach of the contractual agreement entered. Additional regarding a seperate transaction currently "pending" TASC is requiring "verification" however they again provided ZERO communication as to what verification they are requesting. I am certain that in this case the unknown verification they require is letter of medical necessity though that requirement is NOT outlined anywhere in the open enrollment paperwork, online though my account, nor is it listed in my company's plan summary. I believe that denying my claim is a breach of contract in violation of the laws that govern how company's may administer *** funds.I wish for the denied claim of my PRESCRIPTION MEDICATION in the amount of $897.00 to be approved as required by law.I also wish for my pending transaction on the amount of $454.93 to either be accepted absent of the UNKNOWN VERIFICATION or refunded immediately so that funds can be utilized on or before 11/31/2024 which is the end of the period. I have saved copies of everything and am prepared to escalate these issues through the ************************** Office as well as through private legals means if necessary.

  

  Business response

  10/29/2024

  Hello,

  Merchants such as pharmacies and grocery stores often use an Inventory Information Approval System (****) to code items as medically eligible. Our cards use this code to identify whether a transaction is allowed under a benefit plan. The merchant that Mr. ***** used to charge $897.00 does not appear to be using an **** system which has resulted in the declined transactions on 10/28/2024 and 10/29/2024. There may be other merchants in his area that utilize **** (*******************************) otherwise, Mr. ***** will have to make his purchase using an alternative method of payment and then submit a reimbursement request online, via the mobile app or by filling out the attached Reimbursement Form which can be faxed to ************ or mailed to TASC **********************************. Mr. ***** will have to provide the proper documentation to substantiate the claim. The best documentation is an Explanation of Benefits (EOB) from his insurance company or an itemized statement which must include the following:

  1. Name of the Patient

  2. Name of the Provider

  3. Date of Service (Date the prescription was ordered)

  4. Amount

  5. Description of Service (if this is for a prescription this would be the name of the medication)

  Please note that some expense types may require a Letter of Medical Necessity such as weight loss medications. For Mr. ******* convenience,  the Letter of Medical Necessity is attached. If Mr. ***** has a question as to whether the medication for which he is seeking reimbursement in the amount of $897.00 requires a Letter of Medical Necessity, he should call our ************* Team at ************. The Letter of Medical Necessity is valid for one year from the date the doctor signs the form.

  Mr. ***** does not have any pending transactions. There is a PAID card transaction on 10/26/2024 on the amount of $454.93 which does require documentation to substantiate the transaction. As the merchant does have the **** tag, the card transaction was approved but in order to keep both Mr. ***** and his employer in compliance, Mr. ***** must simply upload the documentation as outline above to substantiate the transaction.  If this was for the purchase of an OURA ring, a Letter of Medical Necessity is not required, just an itemized statement with his name, the name of the company from which he placed the order, the date he placed the order, the amount and the description of service (if it was for an OURA ring then the description on the statement should say OURA ring). If Mr. ***** has any questions or requires assistance in uploading the documentation to the transaction, he should call ************.

  Please let us know if you need additional information.

  Thank you.

   

  Customer response

  10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Reimbursement Request for Medical Travel Declined (TASC ID: ****************************************** submitted a reimbursement request for medical travel related to my daughters' flu shots at *** on October 19, with the request number TASC ID: **************. The amount requested for reimbursement is $1.47. Attached are the *** receipts and vaccination records.However, my request was declined due to "Insufficient Documentation" (please see the attached memo). Since flu shots at *** are free and do not require health insurance, the only relevant documentation I can provide is the *** flu shot receipts and the children's vaccination records. No other documents are available for medical travel in this instance.I hope TASC can reconsider and approve the reimbursement for the medical travel based on the provided documents Thank you for your attention to this *********** regards,Hongkang **

  

  Business response

  10/24/2024

  Hello,

  We have reviewed Mr. **** request for reimbursement for medical miles submitted on 10/19/2024 in the amount of $1.47. Mr. ** did attach the appropriate documentation to substantiate this claim and is was denied in error as an itemized statement with the patient name, provider name, amount, date of service and description of service was provided . We sincerely apologize for this human error. The claim has been re-proceeded and paid and is now in *************** account.

  Just a reminder that if the round trip mileage is over 100 miles, a screenshot or copy of the mileage from door to door, such as ****** maps would be required.

  Please let us know if you require additional information.

  Thank you

  Customer response

  10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hongkang Xu
  

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I am seeking assistance to retrieve my HSA money and close out my account.I was laid off from my job on August 31, 2024. I cannot access my money via my TASC card. I submitted a help request to TASC on 9/25/24 (WRF-1001286335), stating my card keeps declining when paying a medical bill (a clinic that has taken my HSA card before), and I cannot access my money. TACSs response was HSA benefit plan with an available balance of $XXXX under the status of "inactive," and the eligibility end date is 8/31/24. This is actually the reason why recent transactions made on 9/18/24 were denied since the account is inactive. We apologize for any inconvenience this challenge may have caused you. Boom, TASC closed the help request and marked it completed. This did not resolve my issue. I submitted a second help request to TASC on 9/27/24 (WRF-1001288275) asking how I can continue using my TASC HSA card since it has been deemed inactive. TASC responded, although your account is inactive your card is still showing as active. If you require further assistance please submit a support request. TASC again, closed the help request and marked it complete WITHOUT a solution. I still cannot access my money. I called on 10/11/24, trying to talk to someone and see if I could make any progress. After waiting extensively on hold, a TASC representative told me my account was inactive, and the account would be closed out and money transferred to a new *** account I could access. A form was to land in my inbox within 48 hours that I needed to complete. As of 10/18, the form has not arrived, and I still cannot access my HSA funds.TASC has been challenging to communicate with, slow to respond, and has not resolved my issue after three attempts and numerous hours of my time wasted. I want to cash out my *** account and close all dealings with TASC. I understand there will be tax repercussions, which I am willing to deal with.

  

  Business response

  10/21/2024

  Hello,

  Ms. ********** HSA benefit was inadvertently inactivated upon the reporting of her separation from her former employer on 08/31/2024.  This is the reason her card declined. Her account is now active and Ms. ******** can use her card to pay for eligible HSA expenses. Ms. ******** may also log into her *** account and request a distribution. We apologize for the frustration this has cause Ms. *********

  Please let us know if you need additional information.

  Thank you.

   

  Customer response

  10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  How can I transfer funds and close out my account? There are no clear steps to take when I log into my account.
  
  Regards,
  
  ******* ********

  

  Business response

  10/24/2024

  Hello,

  Please see the attached Distribution Request Form for ************** Account (HSA). Please complete the Account Holder Information Section including your TASC ID # **************. You must then complete the Processing Information Section and be sure to sign and date the form. 

  The form can be faxed to ************* or mailed to TASC, ***************************************************************. This information is on the attached form. The form can also be submitted online via support request.

  PLEASE NOTE: If you are transferring your HSA funds to a NEW CUSTODIAN, there is a section on our form to do so but TASC STRONGLY advises that you use the NEW Custodian's transfer form which will have all their correct information including where TASC is to mail the check. You may use our attached form and check the "transfer to new custodian" but you will be responsible for obtaining the correct information for the new custodian. TASC will not be responsible for check made out incorrectly or mailed to the incorrect address if our Transfer Form is used.

  For further questions on how to transfer your HSA funds and close your account with ********************, please call our ************* Team at ************.

  Thank You.

   

   

  Customer response

  10/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  TASC refuses to approve claims for *** approved medical devices (which should be illegal). It's obvious their goal is to keep forfeited funds that are not used by the end of the year. After complaining to my employer (my employer complained to TASC) they sent me an email stating this item is a *** approved device and to resubmit the claim attaching the email from TASC, which I did. Even with the attached email from TASC approving the device they continue to deny my claim! Their customer service **** are incredibly rude and unprofessional. I caution anyone or business before entering in to an agreement with them.

  

  Business response

  10/18/2024

  Hello,

  TASC has approved and paid the medical device in the amount of $202.05. The claim(s) were initially denied because the documentation submitted was missing the order date which is required by the IRS. TASC did reach out to Mr. *********** by phone on 09/27/2024 and left a message. Mr. *********** did provide documentation with the order date and the claim was approved and paid on 10/17/2024.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  10/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Oct 1, 2024 I received a notice from Tasc that my last date of coverage as 07/31/2024. I have been making automatic deductions for my health insurance coverage to be paid monthly. I have been getting messages from my personal bank that Tasc has been refunding my premium payments instead of applying them to my premium. I am a ****************** First Responder and have ailments that require medical attention and have had a surgery in September all without knowing that my coverage was terminated. I have bank statements proving that Tasc received my premium each month in the amount of $742,38 I called Tasc and was told I had to file a request for review but meanwhile have no health insurance for myself and my family. I am retired from the ***********************. after 25 yrs of service and can't fathom this happening to anyone. Upon further inspection, Tasc has sent this notice to numerous other retirees from the Jersey City ************ ***Notice of Cancellation 10/1/2024 last date of coverage 7/31/2024, this is unbelievable.***

  

  Business response

  10/18/2024

  Hello,

  A Resolution Specialist has been assigned to this case and has reached out to Mr. **** directly. Our Resolution Specialist will work with Mr. **** and the employer to resolve this issue and will update ******* directly.

  Please let me know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I retired at the end of May 2024 and TASC was the ***** provider for my dental and vision. I've been paying my insurance fees since June 2024, and as of October 2024, TASC has not got my insurance started with my vision carrier. After repeated calls each month and being told it would take five to seven days each time I've called to get a response, I still have no vision insurance. I have numerous ticket numbers where I've been told they are reaching out to ******* which is the insurance carrier, I still have no insurance. I've spoken with my former employer, TASC, and Eye Med. Each have said that it is TASC which is not fulfilling their part of the process.

  

  Business response

  10/09/2024

  Hello,

  TASC has opened a Resolution Ticket and a Resolution Specialist has been assigned to Ms. Monroe's case. The Resolution Specialist is working directly with Ms. Monroe and her former employer to confirm that both her dental and vision coverage has been reinstated effective 07/01/2024. We will update Ms. Monroe directly with updates and confirmation of active coverage.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2024 I voluntarily left my employer- I elected to continue my dental and vision plan by filling the paperwork from TASC in April. In May Tasc withdrew $144.60 for April and May premiums. They have since continued to withdraw ***** every month. I was told TASC was now my Cobra administrator, and my policy would be reinstated with **** and my member number would stay the same. I had a dentist appt in August and learned that my **** policy was no longer active as of 3/31/24. I have contacted TASC several times over the last few weeks and have been told 3 different times that an urgent request to reinstate my benefits was sent to ****. **** has verified each time that they have not received anything. i have been unsuccessful at talking to someone that speaks and understands clear English. The lady today just kept repeating that my benefits are active and paid up until 10/31. This is beyond frustrating. My next step is contacting my congressman's office to navigate the next step.

  

  Business response

  10/07/2024

  Hello,

  A Resolution Specialist has been assigned to this case and has reached out to Ms. Mudd directly. Our Resolution Specialist is working to get confirmation that Ms. Mudd's BCBS Dental and Vision is reinstated and is active. Once TASC has confirmation of reinstatement we will notify Ms. Mudd directly.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** reimbursement requested on 8/26/24 for $363.82 and 9/4/24 for $311.85. TASC says that it only takes up to 2 business days to receive reimbursement. I called about 2 weeks ago and was told that they are doing an "administrative update" and refused to reimburse my medical receipts. I have sent other email communications to see the status of my reimbursement. I have waited over 1 month for my money. Their customer service is horrendous. Our organization is leaving this company due to multiple issues on their part with zero help from their customer service.

  

  Business response

  10/08/2024

  Hello,

  TASC will need more information in order to address this complaint. We have one Patrick Roe in our system but the home address, phone number and email address provided in the complaint do not match the information for the Patrick Roe we have in our system.

  Please provide the 12 digit TASC ID number associated with the account and the name of Patrick's employer. Please provide the email address associated with the account.

  Once this information has been provided, TASC will review the account and respond to this complaint.

  Thank you.

   

   

• Initial Complaint

  09/26/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  After leaving my job a few months ago TASC was supposed to handle reactivating my ************** that was provided by my previous employer. Now, after nearly 4 months and roughly $2000 later (Soon to be $2600 in a week) I am still without insurance coverage. I've spent an inordinate amount of time playing go-between with TASC and BCBS and been paying for the privilege. TASC has allegedly sent a number of urgent reactivation requests on my behalf but I hear the same story from **** every time I call. They have never received anything from anyone related to COBRA for my account. ******************** has offered no resolution other than to send further urgent reactivation requests that never seem to reach ****. On top of that during this time period I had to visit a hospital due to a severe stomach issue. Leading to a bill in excess of $3000. Not to mention hundreds more spent on various doctor visits and medications that should all have been covered by the insurance I've been paying for for months now. I have a medical issue that needs to be looked into but without the insurance I've been paying for I can't afford it.

  

  Business response

  09/30/2024

  Hello,

  TASC has assigned a Resolution Specialist to work directly with Ms. **** and her former employer to resolve this issue. The Resolution Specialist has contacted both Ms. **** and her former employer directly and will update Ms. **** as soon as TASC receives confirmation from **** of ACTIVE coverage through COBRA effective 06/01/2024.

  Please let us know if you need additional information.

  Thank you.

   

  Customer response

  10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

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