ComplaintsforTASC

• Initial Complaint

  02/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In January of 2021, I initiated an HSA- trustee to trustee transfer from TASC, to a new Custodian, Fidelity.On 4/30/21, my Account balance was withdrawn from TASC, and on 5/11/21 was received at my new Fidelity HSA account. Then due to accrued interest from the TASC account, a final transfer was received at Fidelity on 10/12/21 for a grand total of $12126.77. On January 29th, 2022 I received via US postal service a ****- SA from my TASC account showing in Box 1/Total Distribution = $12126.77 and Box 3/Distribution Code = 1..."Normal Distribution". The *** instructions for ****-SA state..."Do not report trustee to trustee transfer... from one HSA to another. TASC has sent me a ****-SA in error. TASC needs to send the *** and myself, a corrected ****-SA with Gross distribution/Box 1 =$0.00 dollars.

  

  Business response

  02/24/2022

  Good Afternoon,

  A corrected ****-SA tax form was sent last week to Mr. ****** and we apologize for the error on the original form.

  Please let us know if you need additional information.

  Thank you.

  Customer response

  02/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 8, 2021, I paid TASC $1709.28 to sign me up for COBRA health coverage with United Healthcare. My COBRA health care coverage was supposed to cover September 18 through October 31st, 2021. I never received any confirmation from United Healthcare that they received communication from TASC or payment for my coverage. I have been calling TASC for three months to get a refund with no resolution. They claim they have re-issued communication to United Healthcare, but United continues to have no record from them. TASC says their policy is they cannot issue a refund more than 30 days after payment was made. However, I never received the service I paid for, health insurance, and so I deserve to be refunded beyond this policy.In the meantime, I paid out of pocket for medical expenses for myself and by baby. So, I paid TASC for coverage I never received and I paid out of pocket for medical expenses. I have requested a refund from TASC for my payment to them since there is no record of me having health care coverage for the September 18-October 31 period. I have been calling and sending messages through their system for months with no resolution.

  

  Business response

  01/26/2022

  Good Afternoon,

  We apologize to ************** for the delay in getting her coverage activated.  We contacted her to determine if she wanted a refund or coverage reinstatement and TASC will be mailing a refund check in 2-3 business days.  TASC Sent reinstatement notices to her insurer on 10/11/2021,11/4/2021, 11/30/2021 and 1/20/2022 with no action on their part.  We have contacted her former employer to report the issue and have since implemented an updated procedure with the insurance company so this does not occur again.

  Please let us know if you need additional information.

  Thanks

  Customer response

  02/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I can't thank you enough for your help. After three months of fighting, they responded to me with a refund within a week after you reached out to them. Very grateful!

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  01/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Today, I am filing a BBB complaint against TASC, *******, ** (COBRA provider). My TASC ID# number is **************. Since November 23, 2021, I have been trying to get my COBRA dental insurance reinstated. The dental provider is Delta Dental (DD) VA, ID #**************. Since November 2021, I have many numerous phone calls and emails to both TASC and DD to try to get my coverage reinstated. TASC claims that they have mailed out two work requests, and that they can't email or call DD to get this issue resolve in a more expedite matter. TASC; however, did sent an electronic request to cancel my coverage. DD informed me that TASC can email ************************* my reinstatement. TASC says, "they cant." I have been paying TASC since July 2021 for a service that I can't use. I have an outstanding dental **** that I need to pay for an October 2021 visit. I really need my account reinstatement so I can resolve the **** and have my family obtain their due dental services. Can you please help? Thanks in advance.

  

  Business response

  01/14/2022

  Good Afternoon,

  We have confirmed that Ms. ******* dental coverage is now reinstated and she can resubmit any claims for processing.  TASC sent reinstatement requests on 11/23/21 and 1/5/22 that were not handled correctly by the contract holder and we apologize for the delay.

  Please let us know if you need additional information.

  Thank you.

  Customer response

  01/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  Sorry that I didn't respond sooner; however, I have recently been sick.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I contacted DD to confirm the reinstatement, and they in fact confirmed it.  I want to truly thank you for your help.  You were able to resolve my situation in a few days where I was unable to resolve in months.  Again, thank you.
  

  
  Regards,
  
  *********************
  

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They hold funds for dependent care. I submitted receipts on 12/16/21 to get my reimbursements back. I was paid out a portion but not the full amount. Called and nobody can tell my why last amount was not paid out and when I can expect to receive my remaining funds. Nobody can tell me any details says its a different department with no access to the employee to get to the other department. Its my money they are holding. I need my reimbursement back. Poor service and communication.

  

  Business response

  01/14/2022

  Good Afternoon,

  Ms. ******** employer cancelled all services with TASC on 12/31/2021 including processing claims during the runout period.  The runout period is the amount of time employees have to file 2021 claims for payment.  Ms. ****** will need to contact her employer and inquire how these claims need to be submitted to their new Flex-Spending Administrator.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  TASC Benefits refuses to reimburse for my flexible spending benefits even though THOROUGH receipts have been submitted. I have submitted receipts from the orthodontist on the dr's ********** and this HORRIBLE company refuses to pay unless the **** specifically is worded how they want. Their customer service representatives just repeat the same thing over and over again, and their poorly worded auto-generated emails give no information as to what needs to be submitted.

  

  Business response

  01/12/2022

  Good Morning,

  We reviewed the information Ms. ******* submitted with her claims and both submissions just included a balance statement. One document has description of service as BALANCE FORWARDED  and the other shows the service as "CREDIT CARD".  We need receipts to include specific provider of service, service, date of service, patient name and amount in order to be processed.  *************** care we recommend using a contract which simplifies the reimbursement process.  ****************** may submit itemized receipts or submit the contract which is attached.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called TASC at 12pm on **** to find out why my FSA card was being declined when trying to pay a medical ****. They told me there is an "Administrative Update" made on 12/20/2021, and to contact my benefits coordinator. I did, and found out that we are leaving for another provider on 1/1/2022. I was told we are having a very hard time with them.I called TASC again and tried to get access to my card again.A man named *****, employee number ******, told me that our account went into "Administrative Update" on Dec 20th, 2021 and that action froze our accounts/cards. He told me they do not have an authorized contact person to email about the issue (we've had TASC for years, and the same benefits person for decades-they know exactly who to contact). He told me an "Authorized representative" needs to request a manual review of the account to lift the "Administrative Update". Everything he said was the typical "there is nothing we can do" runaround. He tried to blame our company and our benefits person for freezing our cards, when we are all openly discussing it, and that absolutely did not happen - no one knew they would do this. We are left being cut off from OUR money, taken from OUR paychecks. Now, instead of using our FSA account to pay medical bills, and pay for medical supplies and medications, we are unexpectedly left paying out of pocket, gathering receipts, and submitting them for reimbursement. Some of us have medical bills for hundreds of not thousands of dollars, that we are now expected to pay out of pocket first, and get reimbursed later. This is not the service we agreed to. It leaves some of us with no way to access our money if we can't afford to pay a **** out of pocket. We have been erroneously cut off from our medical funds, and want full access restored. If this behavior is a breach of financial agreement, we ask that action be taken by the appropriate regulating bodies.

  

  Business response

  01/05/2022

  Good Morning,

  Ms. Martindale will need to submit eligible expenses online for processing. Her employer cancelled their plans with TASC on 12/31/2021 and the TASC Debit cards will no longer work for accessing funds.  If Ms. Martindale needs assistance with logging in, please call ************** and one of our Agents will assist her with the process.  Any Flexible Spending Plan expenses incurred between 10/1/2021 through 12/31/2021 need to be submitted by 2/28/2021. Any HRA expenses incurred between 1/1/2021 through 12/31/2021 will need to be submitted by 3/31/2022.

  There were some issues with this client's account at the end of December that had to be resolved which caused participant TASC Debit cards to not work.  Participants will need to submit manual claims online as described above.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I need to get my funds of$2750 transfer to my bank account was told I would not receive any stating "use it or **** it" policy I no longer work for the company I got this through I just want wat I worked so hard for pleas help

  

  Business response

  12/27/2021

  Good Morning,

  ************ ended employment on 10/8/2021 and he will have to submit manual claims that occurred between 4/1/2021 and 10/8/2021 to be eligible for processing.  His TASC benefit card will not work past his termination date.  We will EMail him a form to use for submission and all claims need to be submitted by 5/30/2022 for consideration.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Terrible company that doesnt know their up from their down. My employer is switching providers and for good reason. I had updated my address in the app and got a message that state it was updated successfully. I then requested my MyCash balance be paid out. They sent it to my old address, weeks after the event I finally get an email saying the check was sent back to them. I proceeded to call and have them send the check to my new address, which they had to update yet again in their system. The check I received was for the amount I was informed and still had my old address listed though the envelope it came in was for my new address.I proceeded to deposit said check, a week after the deposit TASC proceeded to top payment causing my bank to charge me for a bad check. I called up TASC and they are not taking responsibility for their incompetence nor are they covering the charge caused by them. Due to their complete lack of organization, communication, and in ability to actually do what they say they will do while following their own protocols.They blamed the error on that I had requested the check to be canceled when I had actually requested the check be mailed to the correct address.

  

  Business response

  12/01/2021

  Good Morning,

  TASC sent a new check to **************** on 11/24 to the correct address.  We are also sending a separate check to cover the $20 bank fee she incurred when trying to cash the original reimbursement.  Ms. ****** should receive this in **** days and we apologize for the inconvenience.

  Please let us know if you need additional information.

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩