ComplaintsforMondovi Dental

Dentist

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Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told I could do two more crowns on my teeth and I had plenty of insurance benefits to use for this and then I received a bill for the procedure. I also had an implant placed that another dentist told me was not placed correctly and he would not have placed an implant there. They charged $2,500 to my credit card and yet still told me I owed $500 even though I paid in full. They left me with an unfinished tooth and now I feel I can&#**;t return to the office due to an argument that ensued with the staff.
Business response
09/18/2024
A representative from Midwest Dental - ******** will contact the client.
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
At ******* Dental on October 30, 2023-I had a tooth extracted and asked my dentist, *************************, if he thought I could get a refund for the bridge that he put in for me in February, 2023. I had the bridge for about 3 months before the anchor tooth for the bridge had to be extracted, rendering the bridge useless. ************** said he thought that was a reasonable request and that he would let his office manager know so that she could file for it. The bridge was a replacement for the one that I had gotten several years before by my dentist who had since retired from the same clinic. The anchor tooth was not in good shape, mushy and painful, so a root canal was done and the new bridge was attached. I continued to feel pain and discomfort from this tooth and had a couple of rounds of antibiotics for it over the next couple of months. ************** had a colleague look at the X-ray in May, 2023, and said it was cracked and would have to be extracted and I would no longer have my bridge. He arranged for a refund for the root canal, and I received $985.00 out of the $1,200.00 that I had paid. I was happy to get that. In October, I had another tooth extracted and we talked about the loss of my bridge and I asked him if he thought I might be able to get a refund for that bridge and he said he would be supportive and talk to the office manager to get it filed for me.After a couple of weeks, I called to see if they still had my card number on file and the office manager said I would be getting a refund. I called again two weeks later to check on the status again. December 28, I called again and was told to stop calling them, that they didnt have to refund me for the bridge. I went to the office on April 10, 2024 asked for an update and the lady said she would update the request, I said thank you. I have not received anything about the refund.Office manager is **************** She goes by *****. I talked to ***** and ***** by phone.
Business response
08/20/2024
A representative from Monarch Dental - Fort Smith will contact the client.
Customer response
08/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to receive a response from Monarch Dental stating , Yes, we will refund, or, No, we will not refund..]

Regards,

***********************
Initial Complaint
08/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Need a painful tooth pulled. Have a letter from my oncologist giving permission to pull. They refused because of possible side effect from a dose of Zometa in April 2023. Called two hours before the appointment to tell me they wont pull it.. They had already rescheduled me once.
Business response
08/20/2024
A representative from Merit Dental - LaGrange will contact the client.
Initial Complaint
08/09/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I have gone to Midwest Dental in ********** ** for many years and have had awesome service there. In March, 2024, the dental office told us that our insurance (through my work) will no longer be accepted (****************). I gave them my husband's insurance info many times. There was a staffing change at the dentist office and I have not had anything but problems with the billing. I have attached a pdf of all the bills and letters I have received along with a summary letter. I have never been late paying my bill - unless I was told the bill was incorrect. With each bill and letter, the amount I owe has gone up and down, but I can't figure out where the amounts they say I owe are from. I specifically asked prior to my last appointment if my appointment would be covered by my husband's insurance (since it was an ongoing issue) and I was told - YES it will be covered in full. If you look through the attachments, you will see that I have never had a zero balance (although I have always paid my bills). No person from the dental office will return my calls or even try to help me with this mess. I just keep getting a bigger balance with each bill and a different amount with each letter. I can't get anything to total and the $500.00 payment I made in July hasn't changed the past due amount for 2 months.
Business response
08/20/2024
A representative from Merit Dental - ********** will contact the client.
Customer response
08/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Until I receive a phone call to discuss this mess, I will not consider it resolved. They have had my phone number for years and have yet to call me.

Regards,

******** *******
Business response
09/06/2024
The office has reached out to the client and received no response.
Customer response
09/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have gone through all phone calls to my cell phone and at my workplace - they have not tried in any way to contact me. They have both phone numbers. If they are trying to contact my husband, he doesn't respond to emails at his email address. This **** has my name on it but his appointments have been billed to my account.

Regards,

******** *******
Initial Complaint
08/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Avoid Midwest Dental in ********** **. I had a deep cleaning done on my teeth last summer. When scheduling the appointment the receptionist told me she was checking to make sure the cleaning would be covered by my insurance or if it needed to be split into two appointments. She told me the full cleaning was covered by my insurance and also confirmed with another receptionist at the desk. My cleaning came and went and I paid my usual $50 co pay. That December I had my usual cleaning and was then told my insurance would no longer be carried by them beginning in January. I paid my *********** pay and told them to cancel any future appointments going into 2024. Months and months later after I am no longer a patient I am hit with an almost $500 bill for my deep cleaning visit which was 6+ months prior and I had already paid my co pay for. Up until this point I had never received a bill for that visit nor was I told at my December visit that I had an outstanding balance. I called the office after receiving the initial ******************* and told them that their receptionist told me my cleaning was fully covered and that I am not responsible for their mistake. Had I known it allegedly wasnt covered, I wouldve made two separate appointments to avoid a $500 charge like any sane person. The receptionist told me she would make a note to write off the bill. Two months later I begin to get receive the same $500 bills every month. I will not pay a fraudulent bill. The customer service of this branch is atrocious.
Business response
08/08/2024
A representative from Midwest Dental ********** will contact the client.
Customer response
08/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear
I have spoken to the receptionist at Midwest Dental numerous times, incredibly rude and unprofessional. Their response does not resolve my complaint. I do not wish to have any phone contact with business.

Regards,

*****************
Business response
08/28/2024
Midwest Dental is working with third party for possible resolution. The office has reached out to the client and received no response.
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
New patient screening , 06-17-2024 , I went in to start new care at a new dentist . Nurses and assistants were perfect , nice and helpful . The dr. ** the other hand was straight off the bat disrespectful. In the special note section I shared some trauma and other history being I dont get numbed up for service decay or shallow cavities . Its not painful . He signed the paper work and said I wont work on you unless I get to stick you with a needle . I said no sir if you could call my previous dentist and ask about me and my dental history . You would understand ** really easy to work with I dont move . Ive been having dental work done my whole life by a dentist Im out of network with now. So I figured we could negotiate . When I shared my traumatic experience he called me a liar and got aggressive . I said sir you are being disrespectful I promise Im not lying . About my own mother practicing dental care as an assistant before she ever had her license on me . It traumatized me . To the point I absolutely will not let some one stick my jaw line . There are other ways available . I felt disrespected. I felt like a health professional was not being professional in any way . He threatened to call the police because I said I wasnt liying and hes was being a d*** . I called belvidere police department and the dr ******* talk to the police . After I talked to them in the parking lot . I felt completely disgusted by that medical professionals actions today . I will never go to Midwest dental again . The dr is stuck in a previous time era . I felt like I was being Interagated and not listened to as the patient I was . Just because my trauma was unique . And than he stormed around the office trying to call me a liar in front of plenty of the nurses and assistants and I had previously shared with one assistant the story about my mother and my trauma . The dr made a mockery of me . I get its not necessarily normal to ask for no needles for numbing,it was normal to me
Business response
06/25/2024
A representative from Rockford NE will contact the client.
Initial Complaint
06/11/2024
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
As I explained in my letters (attached), Midwest Dental is charging me for an exam I never had. This dental office promised to fill a tooth and clean my teeth, but the dentist never looked at or worked on my teeth, and the hygienist did not clean them. I did not have an exam. My insurance company paid them $62 for the x-rays, the only thing they did do. But Midwest never provided me with a copy of the x'rays. It was deceptive of them to agree to see me for a filling and cleaning, but then say they could do neither. Yet they keep sending me a bill for $78.00 for work that was never done. I want them to delete this bill and send me the x'rays. I do not want to talk to them.
Business response
06/25/2024
A representative from ********* South will contact the client.
Initial Complaint
05/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On March 18, 2024, I paid for a teeth cleaning $82.80. My ins. paid $38.70 of it, and ever since I have been trying to get a refund for $44.10. I have called twice, and all I get is, "We'll look into it," or "I'll get back to you." They told me it is refunded by corporate headquarters, and *****, the secretary, said she'd get back to me, and that was 3 days ago. I threatened to call BBB, and I still haven't heard back.
Business response
05/22/2024

Hello,

A representative from Midwest Dental ************** will contact the client.

Thank you,

Smile Brands
Smiles for Everyone!
***************************************************************
Initial Complaint
04/11/2024
Complaint Type:
Order Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I have previously filed complaint #********. Midwest dental responded to the complaint and said they will contact me. The complaint was closed. No person has ever tried to contact me after dozens of attempts to resolve my issue. I highly recommend avoiding this office, and take your business elsewhere. I have repeatedly contacted them regarding my billing problems. The office manager insisted it was an error, and I should not have a bill. My insurance reported that Midwest failed to properly document the work. The work was approved and Midwest told me I would have to pay nothing out of pocket. They failed to submit the proper paperwork, and they are trying to stick me with the entire bill due to their negligence. They do not return phone calls or put in any effort to resolve the issue. The reason for denial from my insurance. *100 NO ACTION CAN BE TAKEN ON THIS CLAIM UNTIL PREVIOUSLY REQUESTED INFORMATION HAS BEEN RECEIVED
Business response
04/23/2024
Hello,
A representative from MidWest Dental will reach out to the client.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************
Customer response
04/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
This was the previous response. No one has contacted me. Just correct the issue.
Regards,

*********************
Business response
05/07/2024
Hello,
Dental office has tried to reach out to the client multiple times with no response. A message has been left for client to call back on 5/7/24.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************
Initial Complaint
04/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing you because I went to Monarch Dental to have work done I have insurance and they were in network with my insurance they preformed the work I told them that if I have any out of pocket expenses don't do the work every time I left they told me was fine I didn't owe anything they asked me if I wanted dentures I ask did I have to pay anything they said no I said ok I got my dentures and 5months later I get a bill stating I owe ****** I dispute it with my insurance company Monarch Dental was in network but the doctor was not Monarch Dental did not let me know that did not give me a choice to see if i approved that i did not know that the doctor was not in network i went to Monarch Dental that's who i thought was doing my Dental work they did not inform me a out of network dentist was doing the work i never would have agreed to that i have no out of pocket money my insurance company wrote me responding to my dispute that Monarch Dental will no longer contact me now I'm receiving a bill for ****** with out no explanation they tricked me that's why my insurance company decided they should no longer contact me I have been trying to contact them I have left messages and Noone respond to me or call me back my insurance company called and talked to the manager she had a very nasty attitude with the insurance company and hung up in our face in all Monarch Dental tricked me they never informed me that the dentist was out of network and never informed me I would be outta pocket for the work I went to Monarch Dental for the work not a private dentist everytime I left the office they told me I didn't owe anything out of pocket my insurance company agreed with me Monarch Dental is deceiving and tricked me and I am not responsible for the bill they are sending me because I have insurance and me and my insurance company though they were paying Monarch Dental me and the insurance company has been dealing with them for over 9months and to no avail
Business response
04/22/2024
Hello,
A representative from Monarch Dental will reach out to the client.

Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************
Business response
05/03/2024
Hello,
We are reaching out to the client and this matter is being resolved.
Thank you,
Smile Brands
Smiles for Everyone!
**************************************************************

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