Business ProfileforCross Lanes Boarding Kennel

This is Nahla. I dropped her off this morning around 930am this morning at Cross Lanes Boarding Kennel. This was her second time being there. This is where she died. I received no phone call, heads up, or even notice about her death until I had been in the office about 10 min chatting with the girl who took them this morning. When I walked in, I noticed she had a whole different demeanor than when I dropped her off. I thought to myself, she must have had a long day. I asked her how they did today. I was told they did good. I talked to her about their nail cutting and bathing services for my dog. I made an appointment. I saw the man who brought the animals making his way to the office. He was only carrying two cat carriers. He sat them on the counter. He said there's a problem with Nahlah. I said, "Oh, did her temporary carrier break. I looked at new ones online to get today. Then outta nowhere he said uhm I think your cat might be dead. I felt like I had been hit by a ton of bricks. I didn't believe what I had just heard. How does a perfectly healthy almost 2 year old cat end up dead in 8 hours?!! I asked where she was. He kept repeating that we were on break from 11-230pm as a response to every question I asked. The girl was quiet. My mom had come to help me pick them up because of my back issues. She came inside. I was being led to the upper house. The room I had been told they where kept in was described to me as a room with a couch, TV, cat condos, and window perches. I was told there was enough room for my 3 cats and my 45lb dog. They live at home in peace. They sleep and play together. I had asked and been told that only my animals would be in that room. The room I walked into was small and crowded. It had several large cages that reminded me of bird cages, a small wooden TV stand, and every corner packed. It was on the bottom shelf of the TV stand where I found her. I touched her. She was very stiff and very cold. She didn't move when she was picked up. Tha