Business ProfileforRamey Motors, Inc.

Bought 2024 Chevy trailboss on1 /26/2024 it had damage from transport to bumper, tow hooks, grill, empty fuel tank and not detailed. I was told as soon as they had parts in it would take a couple hours to put it altogether. I was then told that day they got the parts bring it Monday 1/29/2024 for those repairs. Ok I drop off vehicle and pick up loaner. They call evening of 1/29/2024 told me that they ripped apart my truck and that it’s not together. That they need to keep it for a whole week then I can pick it up on Monday the 5th. I did not agree to it till my husband went Tuesday and told them since they said I could have anything in regards to that truck like a cover etc but husband went in said I want ceramic coat and extended warranty. Service department agreed said they would have it all taken care of by Monday 2/5/2024 and I would be able to pick it up. Went today truck was not ready, they hadn’t worked on it. I was not getting ceramic coat or anything else. I told them that if that was their answer I would have never left my brand new truck with them I would have had them put it back together and I would have brought it to them when they had all the correct pieces. They owe for a full tank of fuel that I never received, a full detail I never received as well as ceramic coating for truck and the extended warranty. I offered to take my trade back since I had only been in possession of vehicle for 48 hours till they needed it back for over a week.