Business ProfileforVoiers Home Services

I want to start out by saying I took a lot of time, thought & consideration in writing this. At first, I was impressed with ***** (Voiers Home Services), he appeared to be a straight up honest, honorable, and good God loving man. I initially hired Voiers Home Services to install a large bay window, 10+ very expensive knotty pine solid core doors/with jambs and a new over the range Microwave.

He and his crew (at that time) of four others came out to install the new large bay window, 10+ very expensive knotty pine solid core doors and a new over the range Microwave.

He had his main and best two guys (at that time, one of them quit less than week later) concentrate on the bay window and that turned out decent, other than they never completed the job, and it remains unfinished even though I foolishly paid ***** in full for the bay window install.

He had a very new employee (who was being trained on the job and not very skilled or experienced) work with his other less skilled and experienced guy (who he literally later told me was extremely lazy and disappointing to him) to do most of the doors.

To start, the morning they started the doors, before they even started, I explained to them that I had new and very different hardware for my new doors than what was installed in the previous being removed doors/jambs and showed them where that hardware was and stressed this, so they didn’t drill and bore the wrong templates/holes on these very expensive doors. Unfortunately, ******* guys ignored/forgot this and used the old hardware on the new doors and drilled and bored them all wrong, which now will forever be an eye sore and also made the doors structurally weaker.

In addition, most of the doors were not hung/shimmed correctly and do not close or open correctly. I showed ***** and his main guy how bad the doors were installed, and also reminded him that we agreed that several of the doors would have a second bore hole drilled and he said he would have them all fixed and the second bore holes drilled, but he never returned and did them and he and his crew kept putting it off when they were at my home for five days straight (see reasons for this below), even though I foolishly had already paid ***** in full for all the knotty pine doors.

It should also be noted that this new not very skilled or experienced employee I mentioned above and below, only worked for ***** for a short time, because the guy’s parole officer forced him to move back the state of ******** ***** potentially allowed a house robber and criminal come into my home and business. Would you be okay with that? ****** ********* *** *****.

The microwave works and appears fine, but he had the above mentioned not very skilled or experienced kid do the complete install and he didn’t do a good job with the cabinet above the microwave. I also showed ***** and his main guy this and said he would have that fixed as well, but he never returned and fixed that either, even though I had already foolishly paid ***** in full for the microwave as well. He also said it would be really hard to use the old vent system where the microwave was installed and had them install it ventless, which I now wonder if was true, or just ***** trying to avoid having his kid do the install correctly.

Prior to realizing I had made a mistake in hiring *****, I also hired him to install a new very expensive front door with sidelights, a new very expensive back French door, two new very expensive, triple pane, Krypton gas filled windows, and small overhang roofs over: Both the two new windows, the bay window, and the French door.

The installation of the new very expensive front door with sidelights wasn’t the best and the door isn't even level. Also, when they installed it, they had to cut out a portion of my home to make the door fit and this required moving a light switch (this was all very much expected), ***** decided to not take the 15 to 20 minutes to remove the caulking that held the electrical wire for the light switch in the addict and just drilled a hole through my home's framing and strung the electrical wire back up to the addict through it. Which created a massive amount of work for me as the wires were now near the front of the house and due to my roof slanting pattern made it very difficult to get to the wire with almost no space or extra wire to work with. I explained this to *****, and he said he would have his guys take care of it, but even though he and his crew spent a complete straight week at my house, they never did, and they just kept telling me they would do it later in the week. Eventually ***** admitted to me that he had no intention of sending his guys to the addict to correct his horrible decision and he instructed his guys to just keep putting it off and lie to me. Had ***** not been lazy and not made such a horrible decision and just taken the time to remove the caulking and then pull the wire out from the addict, I would have had 10+ feet of wire to work with instead of less than a foot. The fact that ***** instructed his crew to not fix this issue and to lie to me is evidence of his dishonesty.

In addition, when he quoted me for this specific door install, it was agreed the cost included moving my living room closet door over several feet and installing the new sheetrock, but not taping and/or mudding it. He even picked up and charged me for two large sheets of sheetrock to do this. But they never installed the sheetrock and after the fact, ***** said the cost did not include that (during our very last conversation). I foolishly did everything with ***** via handshakes and verbal agreements, and always paid him in full prior to each job being 100% completed so I sadly am shafted on that one for sure.

When it came to French door, not only was it installed poorly, ***** and his guys left a massive, large mess on my back porch and multiple contractor trash bags. It literally took me 4+ hours to clean up after them for just the back deck project and several more hours for the mess and contractor trash bags they left out in the front of my home just from the front door, two new windows and roof overhangs. They had done a decent job cleaning up after the initial bay window install, but for everything else when they came back out for the one complete week, they didn’t clean up at all and trashed my home inside and out.

To be honest I am not even sure they did a good job installing the two new very expensive, triple pane, Krypton gas filled windows and plan to have whoever I hire next, look them over and let me know.

As far as the above mentioned four small roof overhangs, I had them install, they did a pretty poor job on them all. For one, they don’t all look the same. Secondly, they didn’t install the very expensive copper penny roofing, I purchased the same or similar on any of the four overhangs. I showed ***** how his guys installed the side copper penny materials/roofing and how they left massive openings that will and are already only after a few warm days being used for hornets/bees nests and asked that he have them re-do the sides, even if it meant I had to spend several more hundreds of dollars on the copper penny materials/roofing/sides because there was no way to re-use what they installed incorrectly. ***** strongly refused and said that is how he and his guys install metal siding/roofs/etc (thank ****** I didn’t hire them as I was considering, to install a completely new metal roof, because if they cannot install small overhang roofs correctly, there is no way they would do a good and professional job on a complete roof install).

In addition to how poorly they installed the four small overhang roofs, I noticed they used very old, used, and weathered wood on two of them, which made no sense to me. Because I provided the bulk of the materials for most of the work/jobs they did, and I had purchased new pressure treated lumber for all four of the overhang roofs so why did *****’s main guy not use that wood and went with very old and weathered wood instead? It made no sense at all, and *****’s main guy was very insulted and had an attitude when I questioned him about it. What I discovered later after ***** stopped responding to both my texts and calls, was that when I did an inventory of the pressure treated wood I purchased, the wood purchased for the four overhang roofs was missing and I believe *****’s main guy stole it and used either old weathered wood he had in the back of his truck or wood I had in a very large pile of old wood.

*****’s main guy also became very upset at me because I questioned him when he was going to use very expensive three electrical wire to run an electrical wire that only required less expensive two electrical wire that he was very much aware I also had a spool of.
In addition to all the above, ***** was hired to re-do both of my upstairs bathrooms. As with most of the jobs he did for me, to save money, I did as much of the front-end work as I could to save money. ***** and I agreed, I would do all the initial tearing down and totaling of both bathrooms and he and his crew would then come in and re-do them. We talked a lot about this and ***** knew I did not want to basically trash either bathroom unless he and his crew would return and get them done pretty quickly and ***** was adamant they would make sure to get the bathrooms started right away, in addition to coming back and fixing/completing everything detailed above (the bay window | new front door | the knotty pine doors | the French door | the overhang roofs | the cabinet above the microwave) but ***** never returned and even started on the bathrooms.

The delays started out with him saying due to a combination of a bad snowstorm, his kids being sick and having to stay home and miss school, and his main guy having to take multiple days off for doctor appointments, he would be delayed coming back one week, well then it turned into two weeks and then into three weeks.

At this point, I had to call and text ***** for five days before he finally took my call and when he did, he explained to me how he lost money when he and his guys spent five straight days at my home working and really not getting five days’ worth of work done. See I work from home, so I was always present when they were here working and when ***** wasn’t on site, which he wasn’t most of the time, his only two other guys just didn’t really work that hard and/or get a lot done. I was shocked that ***** was pretty much blaming me for the lack of his manpower and his crew being slow and sad to say lazy.

It was also during this call that he told me how he told his guys to not go in my addict and deal with the electrical issues created his poor decisions, and he clearly had ownership to make right with. He also during this same call, said warm weather was back and he now had new jobs that were full jobs (not jobs where to save money, I did as much as I could and provided the bulk of the materials (I later on learned from ****** ****** (where ***** gets the bulk of his supplies/materials) that they provide him/probably all of their contractors with invoices that show marked up prices so ***** typically is also making additional money on the supplies/materials) so even though he gave me his word and commitment to come back and complete/fix/repair multiple jobs he had already been paid in full for and get the bathrooms done, now he wasn’t planning to do that any time soon.

At this point of our conversation, I verbatim stated/asked (I know this because I wrote it down as I said it) “even though I disagreed with you trumping me for better paying jobs and not honoring your word and commitment to come back and get my two bathrooms done, I cannot do anything about that. But when it came to coming back and completing/fixing/repairing the multiple jobs he had already been paid in full for, was he going to send his main guy (and only his main guy, because his other only working guy wasn’t very good and as explained above, ***** himself admitted was lazy and didn’t do good work) right away to get that work completed/fixed/repaired”. Right after I asked ***** this question, he immediately stated he had a homeowner customer in front of him he had to talk to, and he would call me back and abruptly ended the phone call.

That was the last I ever heard from *****. He hasn’t return multiple phone calls and/or texts and has completely ghosted. Looking back at how everything played out, it’s now very clear to me, that the last time ***** and his main guy came to the house, he knew then he was going to ghost me and eventually stop responding. He left a complete mess on my back porch/deck and of all the work they did, that day’s work was by far the most subpar of any of their work, he clearly decided to not honor his word or do right by the work he was completely paid well for and sadly is a man of no honor or trust.

In closing, I have now had four other contractors come out (who actually all know ***** (and none of them had anything good to say about Voiers Home Services)) and they have all been shocked by the incredibly poor level of service and construction work Voiers Home Services provided me on pretty much every project.

I also made the huge mistake of allowing *****'s guys see where I kept my cash and $100 went missing from it, the day two of his guys worked at my home. My stupidity and it won't ever happen again.

Update on 04/24/2024:

I just learned that they didn't use any flashing on either of the doors and windows they installed/replaced for me. They installed the doors right on top of my houses wrap and subfloor. A very experienced carpenter just looked at both and explained the way Voiers Home Services installed both doors is very wrong, and water will in time damage the home. I need to now pay another carpenter/contractor come out and remove both doors and re-install them correctly.