ComplaintsforRevenue Universe

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So this company has offers on it which they advertise for you to download in order to earn money. Ive downloaded games from this company, spent hours and hours, sent all the proof of completion asked and then they still have the nerve to deny sending any money I worked for. Not only that, they go as far as saying I have never downloaded the game. I feel scammed.

  Business response

  08/23/2024

  Hi, I am sorry that your credit for your offer was denied. You can write to us along with proof of the offer completion. We will review your report once again and provide you more insights. Follow this site for instructions: *******************************************************************************;

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I downloaded the whale io mission for the first time, registered, deposited 25 dollars and reached level 7, but I did not receive the reward. I opened a ticket, you rejected it. I have completed the task completely. You are a big company, 30 dollars is not a big money for you, but I am a student and I needed this money. I believed and trusted you. I have all the evidence, I completed the mission. This does not suit a big company like you. The advertiser is literally deceiving people, I have completed the task, I am not lying to you.

  Business response

  08/22/2024

  Hi, 

  I am sorry to hear that the credit for your offer was declined. 

  If you feel you have additional proof, please do raise an email ticket for us to review. You can find the instructions here: **************************************************************************

  Thanks,

  ******

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Started a revU gem mission called merge dragons on ********, upon completing the requirements for the mission (which included spending money on the app) I was getting error code ***** which their support told me meant I was banned but I havent gotten an answer as to why I was banned. I did everything specified to get the rewards and that is the only mission I have done.

  Business response

  08/20/2024

  Hi, this user has breached our terms of service. Our tools detected that this user has been using VPN to complete offers. This is clearly outlined in our terms of service. User also created a ticket, we have been actively responding there. 

  Customer response

  08/20/2024

  I have not used any VPN to enhance completing missions as I am unaware of how to even use a VPN. This may be a misunderstanding due to connecting to WiFi at work. I work at an Amazon fulfillment center and have to connect to the WiFi there to have any service. Their WiFi is set to block certain IP addresses and may look like a VPN. If this is the case, I can refrain from connecting to the WiFi at work so this does not happen again. Outside of utilizing their WiFi, I have not used any VPN’s on any of my devices as I do not know how to.

  Business response

  08/20/2024

  Hi, I am really sorry that your account was banned. We have very strict policies when it comes to spoofing locations/IPs intentionally/unintentionally. This is something we have clearly outlined in our Terms of Service as well. Thanks for your understanding. 

  Customer response

  08/20/2024

  I sent an email showing the 30 hours that I put into the game. I can send screenshots showing the money I put into the game if needed as well. And again, the only time I ever used a spoofing app or anything like that was over 3 years ago on a different device for Pokémon go. I never even used anything of the sort on this device. 

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/4/2024 I clicked through the recu page for an offer from dollar shave club paying ****** gold in Game of *************** After recirculation my order from DSC I submitted a ticket to Revu because I had not been awarded the gold. **** denied my claim even though I submitted the order number and they iffer no followup solutions. The company is quite dismissive of customers even though the customers have held up their end of the bargain.

  Business response

  08/20/2024

  Hi, I am sorry that your offer was denied. If you feel you have enough proof to appeal the decision, you can write to us with the required proof. Here are the instructions to do so: ******************************

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  From the game Game of Thrones theres a website which offers gold coins for special reasons, the name is RevU. RevU is a platform which offers the Game of Thrones costumers gold for special reasons; I got a offer from the movie app SATRZ which they promise the costumer if the costumer got an subscription RevU will provides you with the gold but they never provide the gold

  Business response

  08/18/2024

  Hi, 

  From the screenshots, it looks like the user hasn't provided enough proof to validate the claim. I recommend them to write to us to dispute this claim. Visit this URL for a guide on how to do this: ******************************

  Thanks,

• Initial Complaint

  08/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Revenue Universe provides advertising services to a mobile game I play which is Game of Thrones Conquest. In their Offer Wall, they offer different services, where you can sign up for different services or purchase things from other companies, in exchange they give you in game currency. I recently found that they had an offer that I liked, which was to create a CoinBase account and get it verified, in which they will give you ******* in game coins. Then I got another offer which said if I purchase and trade a minimum of $5.00 USD on CoinBase they will give an additional ******* in game coins, which I also did. They paid me the ******* for getting my CoinBase, however after 7 days of waiting for my additional ******* gold coins, it appears as if I never did it. I tried submitting the proof through their website but it continues declining me. In addition, I have tried contacting them through the only source they have available which is via email.

  Business response

  08/08/2024

  Hey there, 

  We've been chatting over email and think we've worked this out. Let me know if you're still having trouble. 

  Customer response

  08/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi,I completed an offer for ***** Treasure Hunter Keys on Runescape 3. The offer required installing a mobile app, "Mafia City", and reaching "Mansion Level 25" in the game within a 30 day period. For context, I have completed multiple other offers for apps and was credited by RevU appropriately. However, in this case, it took weeks to get a response by the advertiser and the request was denied, citing "Reason: Per Advertiser Review, user is not referred by RevU and is not eligible for a reward - different referral ID per advertiser.".I do not utilize other "offer wall" services such as Swagbucks, and use RevU exclusively for in-game content for Runescape 3. I followed all procedures for installing the application, including scanning a provided QR code to establish referral tracking, as well as allowing the app to track my activities. I have also linked my App Store account to the app to assist with referral tracking. In order to achieve the Mansion Level 25 requirement, I spent over $100 USD in order to progress my account, completing the requirements within a few days. Timestamps for me clicking the link are shown in the Offer Wall, and my Customer ID is attached to this message. Additionally, I have added the screenshots from the original report as well as additional screenshots in supporting evidence.The advertiser has provided a false reasoning for denying my request, claiming that I used a different advertiser as aforementioned. I request that Revenue Universe engage with the representative(s) associated with Mafia City in order to identify the discrepancy as to why my request was denied. I have sent e-mails to RevU and ***** ******** for Runescape 3) to ensure all parties are aware of the issue. Upon adequate resolution, I will mark this complaint as solved where applicable. I apologize for any inconvenience from my potential overcommunication, but the RevU site stated "We are unable to assist via e-mail." so I wanted to write here too.Thank you.

  Business response

  08/03/2024

  Hi ******,  we already have an open ticket with you for this issue. I'l going to paste on our last message from that thread below.

  Hello ******,
  
  I apologize for the inconvenience you are experiencing with the Mafia City offer. I understand how frustrating it is. We are currently in contact with the offer provider, Yotta Studios, to get them to do a more thorough review of the offers they denied as we do have some concerns with it as well.
  
  We will do our best to get back to you with a solution as soon as we can.
  
  Thank you for bringing this to our attention and for your continued support. We value you as a customer and want nothing more than to make this right for you.

  Customer response

  08/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed an offer on 07/04 within all the parameters for the reward. I was not credited so I waited 48+ hours and then submitted a report to them with all the relevant information. FOUR weeks later I received a reply stating "Request Denied Reason: Per Advertiser Review, user is not referred by RevU and is not eligible for a reward - different referral ID per advertiser." I spent quite a bit of money to complete this offer and am severely disappointed with the company for not being able to give me the credit and am feeling ripped off. I am simply looking to get credited for the offer as I should have been several weeks ago. I have done several offers through you and this is the first time I am being cheated. I DID in fact click the link through the RevU portal and followed all the same steps as I have with all the previous offers I fulfilled.

  Business response

  08/02/2024

  Hi there, thank you for bringing this to our attention.We have forwarded your request to Yotta Studios, the offer provider. They denied the request and we need them to do a more another review to see if this is eligible for approval.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have attached proof with screenshots. I am owed $23 usd, they refuse to answer my emails, they say it could take up to 21 days to resolve. It has been over 60 days and still they refuse to credit my account.

  Business response

  07/26/2024

  Hello,

   

  I was able to find your support ticket and see that it is still pending with the advertiser. They are overdue on returning the information so I went ahead and credited your account for you. Let us know if you have more questions.
  

  Customer response

  07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for the prompt response.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I completed an offer on 07/04 within all the parameters for the reward. I was not credited so I waited 48+ hours and then submitted a report to them with all the relevant information. It has been over 3 weeks now with no response at all. I spent quite a bit of money to complete this offer and am severely disappointed with the company for not being able to give me the credit and am feeling ripped off. I am simply looking to get credited for the offer as I should have been several weeks ago.

  Business response

  07/26/2024

  Hello,

  We sincerely apologize for the delay you've encountered. Your request is still with the advertiser under review. We follow up with the advertisers every few days after they've had the file for a week or so. Because we have to submit the requests in batches, they review all that are in for a time frame at once and return the file. This helps keep any from being overlooked. Friday is generally a day we hear back from a lot of the advertisers so we're hoping the file from this advertiser comes in today. As soon as we receive the file, one of our team members processes the requests accordingly. We appreciate your patience while we work to get this resolved for you.
  

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