ComplaintsforCampground Membership Outlet, Inc.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I authorized Campground Membership Outlet to take my Thousand Trails elite membership for resale on 05/04/2022. Their program pays $2000 for possession of the membership. After signing and faxing their documents I was told it would take about a month to process the payment. On 06/06/2022 I sent additional documents they required to finalize the process. On 06/27/2022 I received a letter from Thousand Trails stating that my membership with them had been terminated. As of this date, I have not received the $2000 payment that Membership Outlet claims was sent on 07/08/2022. I have left voicemails and sent emails regularly but have had no response since the claim that the checks in the mail. My Thousand Trails membership number was ********** This complaint is similar to others I have seen on your web site. The same people at Membership Outlet that others have dealt with tell me the same misinformation about my deal. Melissa C**** seems to be the primary contact. I have attached the applicable documents. Thank you!

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/07/22) */ There were a few from may that we are finding were overlooked and delayed - and we did submit to recrify your payment last week and an email was sent to you this morning already with a tracking number confirming we did get your check mailed out and recrified Consumer Response /* (2000, 7, 2022/07/22) */ Thank you for the quick action. I have heard from the membership outlet. They have given me a USPS tracking number! Please don't pursue any further at this time. If I don't receive the check within 10 days, I will let you know. Again, thank you for your sense of urgency! ***************

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Originally contacted company on March 14, 2022 to sell our Thousand Trail membership. Was contacted by Melissa C**** and told no problem, w2 options one we transfer to them and receive $2,000 in one month new owner pays transfer fees. Which is what we selected. We signed the faxed forms and returned and then nothing. Checked on the following dates as once we returned the forms our access to the membership was terminated. April 15 , I counted Melissa told in final stage. May 3 - again checked status. May 4th received response it will be 2 more weeks. May 16th again checked on status and was told it will be end of that week. May 28th again asked for update.. May 31, per Melissa checked mailed. June 17, recontacted Melissa we haven't received check & verified our mailing address. June 20th, Melissa confirmed same address will stop payment and get new one in mail. Have someone contact us with tracking number. June 28, still nothing sent email informing them I was filing a complaint with BBB , immediately heard from "AdminMCO" Stephanie, please give us a week to get the check and tracking number before you file. June 14th nothing received and no contact. Feel like this is a scam I and my husband are retirees and fixed income. This is a great deal of money and they say they have been in business for over 15 years. Any help is appreciated

  Business response

  07/21/2022

  Business Response /* (1000, 5, 2022/07/15) */ We have communicated with seller that their issue was escelated and would be resolved - which in fact it absolutely was -- and we have already followed up with member on the 14th as we also confirmed we would -- confirming that we did reprint and process their check and we also emailed her the tracking number as well Consumer Response /* (2000, 7, 2022/07/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) We received the check today. So this should conclude our business with Membership Outlet. Noticed that the check was dated July 1st. Thank you for your assistance

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Campground Membership Services sold our Thousand Trails membership and was supposed to be sending us a check for $2000 for that membership. We were told the check when out on 5/27/2022 and to date we still have not received the check this is now 6/8/2022. I cannot seem to contact anyone, and I have left several messages to get the situation resolved. I would appreciate help getting the problem solved and our check received. Thank you ********************

  Business response

  07/06/2022

  Consumer Response /* (2000, 9, 2022/06/24) */ We have finally received the check for the TT Membership after contacting the company numerous times. This complaint has been taken care of by the company we were dealing with. Thank you for your action regarding this as I feel that is what got them to respond.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi BBB Team, I am selling a Thousand Trails membership for a deceased relative through Campground Membership Outlet and still awaiting payment seven weeks out from the sale. See below timeline: Working with Melissa at Campground Membership Outlet, the sale process began in Jan 2022 with the expedited sale option (4 weeks). According to the company the membership was sold April 8th 2022. Well outside the 4 week time frame. Melissa and I exchanged many emails and phone calls, mostly me following up on the sale and now the payment. After the sale of 4/8/2022 I thought I would be seeing the payment arrive within a week or two. I call/email to follow up on 5/2/2022. Melissa responds that the check was mailed out on 4/29/2022. I wait for two weeks, follow up again on 5/16/2022. Melissa responds that someone from our accounting office will reach out with a tracking number within the next two weeks. I'm in week seven, post sale, still awaiting a follow up from their accounting department. I have followed up with Melissa again on 5/25/2022 about sending the payment priority overnight as Melissa stated. According to other similar reviews on BBB, this company does everything they can to not send your payment, drag their feet, blame other reasons as mentioned in other complaints, etc. I am asking for assistance from the BBB to assist with retrieving my funds from the sale of my deceased Step Fathers membership. And also to highly consider downgrading their BBB rating to F. Please fell free to reach out and discuss. I look forward to our conversation. Thank You, **** *******

  Business response

  08/30/2022

  Business Response /* (1000, 11, 2022/06/30) */ We had communicated with seller prior to their complaint - and their check had been processed as advised, and already mailed out - tracking number showing delivery on May 28. Seller has received their funds Consumer Response /* (3000, 13, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) See More Info Received form Consumer 6/6: I received the check on Tuesday 5/31. Deposit the check on 5/31. My bank notifies me on 6/1 that the check is returned due to insufficient funds or a false account. My bank charged my account $19.00 fee for the returned check. Campground Membership Outlet owes me $2019.00 in a cashiers check sent priority mail with tracking. I will not accept another bank check from them since they bounced the first one. See attached document from my bank showing the return. Business Response /* (4000, 17, 2022/07/26) */ We did communicate with seller and they confirmed receipt of their cashiers check on the 14th. And have received their funds

• Initial Complaint

  04/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sold my membership through them for $5,750. It has been months without payment. I keep receiving emails about the check being lost in the mail, a new one with a tracking number will be sent, etc. I am sure as you can see I am not the only one this has happened to. Beyond frustrated and these people, and they should not be allowed to mess with peoples money like this. Some people rely on the funds, like myself. I have been courteous and patient but we started this process in January.

  Business response

  07/13/2022

  Business Response /* (1000, 14, 2022/06/30) */ We did reach out to seller and rectify the issue and funds were processed and mailed and a tracking number provided to the seller.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I pre-paid Campground Membership Outlet, through Melissa *****, a fee to advertise and sell my KM Resorts membership on December 16, 2020. Then nothing. I cannot even view the "advertising" for my membership she claimed they did. No Status. No Updates. Just crickets. Once they get your fee, seems they don't give a **** about you. Melissa stated "Normally it takes right around 4-6 months. We do advertise until a buyer is found also. There is a good chance of it selling within that time frame." But its been over one YEAR since listing with them. Problem is they don't even contact you with the status or interest in you membership. All information I've received was initiated by a contact from me. Here is the history: On March 5, 2021, I emailed Melissa to check on progress or interest. "How is interest going right now? I hear RV sales are up 50%." Three days laters she replies with "We have been extremely busy and it is also camping season with RV shows it is a good time to get listed. The typical timeframe is right around 3 to 4 months. Please let me know if you have any other questions". I replied on the same day "Is my membership priced correctly? Regards, Ron", March 8, 2021. She replies with "I think it is priced correctly, yes. If we do not get an offer in the next 30 days we will discuss lowering it." Three months goes by, so I reach out again on email on June 21, 2021 with "Any updates?" Melissa replies on June 22 with "We have shown the membership multiple times we have not had anyone that has been willing to make an offer where it is priced. Would you like to reduce the asking price so follow ups can be done?" I reply with "Yes, please do." on June 22. Melissa's last contact was "I will work on this for you now." June 22, 2021. Since then, I have heard nothing from them. You see, there is a pattern here of being left completely in the dark. Recommended price adjustments? Not unless you reach out to them. I believe I've been scammed by this company.

  Business response

  03/15/2022

  Business Response /* (1000, 13, 2022/02/24) */ I appreciate you reaching out and expressing your concern. We have been here since 91 and do work with various resorts in the US directly to assist members in the sale of their membership. We cannot guarantee that ones specific membership will be sold and we do not put that in writing or ever verbally either - and we only charged the one time small listing fee -- we do not continuously reach out and require additional fees to sell your membership and keep it listed in the inventory. We cannot control the demand for various membership options and locations that are available - and if ones specific membership is difficult to sell due to limited parks or benefits compared to other larger options - all we can do is continue to share the options available, and put it out there for someone to request and show interest in. I apologize that we have been unable to assist you in the sale of your membership. We do not scam people - and we actively and Absolutely, do over 100+ transfers every single month and memberships are sold for sellers everyday. Again, dependong on what someone may have, compared to another option - we cannot force someone to purchase a specific membership - simply show and share the options available. I have removed your listing from our inventory effective immediately - and have sumbitted a reinbursement for your listing fee, that will be sent within 3 to 5 days. Thank you for initially allowing us to try and help you sell your membership, and do apologize that we were unable to find someone interested in your specific membership and benefits. Consumer Response /* (3000, 15, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked that the price be significantly lowered. However, apparently my membership sat another nine months at the old price. No confidence. No transparency. I received your refund check for the listing fee despite it having incorrect address (zip and city). Surprised but not surprised. Again, zero communication from this business. They did not ask if I wanted a refund. But I will accept it as a "resolution". Business Response /* (4000, 17, 2022/02/25) */ I am not exactly sure what you are wanting. Your first line says you do not accept the response and the end of your message says you will accept it as resolved. Please clarify We are simply trying to assist - you have a membership that has not had huge interest and we have always said you can send an inquiry to check status anytime -- we do not reach out to everyone each time a membership is viewed - we do not have the ability to call you or email you everytime - we do however reach out the moment we have a solid prospect for you -- in the meantime have always said for you to reach out and check status, check interest, etc. We have been unable to sell your soecific membership and benefits - the only thing to do at this point is to send you a refund - and remove your listing. Again, we cannot make someone buy a specific membership, and there are hundreds of different resorts and benefits and membership options available out there. I truly do apologize that you are unhappy and that we were not able to assist. However sending a refund is the only thing we can do to resolve it at this point. Please confirm resolved or tell me otherwise what you feel we should do. Thank you Consumer Response /* (2000, 19, 2022/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 1/3/2022 we canceled in writing our membership to Thousand Trails. I inadvertly overpaid an extra month ($52.14) and was told by Diamond that funds wouldn't be refunded. The pmt was due Jan 1st ($77.14) which included current month and maintenance fee. I added additional month by accident. I wish to have the extra month refunded. Acct # XXXXXXXXX

  Business response

  01/18/2022

  Business Response /* (1000, 5, 2022/01/12) */ This is an invalid complaint and not relevant to our company at all. We are not the resort of Thousand Trails, nor are we the company of Diamond Cove this member is mentioning. We do not collect dues from people nor would be a company that this member sent a cancellation of their membership to. We are Campground Membership Outlet. Please reach out to your company with whom you owned a membership with --- Thousand Trails -- and they can assist with any over payment of dues or monies owed to you. It would be appreciated if you delete this complaint or close it as resolved, because you were claiming non refunded amounts from the wrong company, that does not hold your membership or your fees. Thank you kindly Consumer Response /* (2000, 7, 2022/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for this response. I will kindly dismiss my complaint with this organization and file appropriately with/against Thousand Trails.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern: My name is Donna ******* and l am asking for help in regards to the above mentioned business. The business mentioned above, owes me $1,000 because of a membership transfer. Please see enclosed copies of agreement to transfer my membership to another party. Also, enclosed is a copy of the completion of membership transfer from XXXXXXXXX (my membership) to ********* (the new members). I am sending a copy of this letter to Campground Membership Outlet, Inc. and also, to Thousand Trails in Gautier, MS (with copies of paperwork) where all correspondence should be mailed. l have made several phone calls to Campground Membership to no avail. I sincerely hope you can help clear this matter up. Should you need more information, please let me know.

  Business response

  12/23/2021

  Business Response /* (1000, 5, 2021/11/29) */ We searched sellers email address, and had not received any email communication - but did just receive a letter in the mail explaining they had not received payment. When searching with accounting, it did show in our system a check had been printed and mailed and completed. Until we received the letter from seller advising us otherwise, we were unaware. We went into system and confirmed previous check had not cleared, we stopped payment, and reissued a check to seller immediately -- and also have sent the seller a tracking number to confirm as well. Check has been reissued and rectified.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted the company on in August about facilitating a sale of my Thousand Trails membership. I was contacted by Melissa ***** in the listing department (her name also appeared as Melissa ******* on one email signature) and we completed the paperwork to initiate the transfer. I was told Aug 31, that the transfer was in progress, then on October 31 that the confirmation of transfer completion was received and the check would be sent out at the end of next week. After no mail, I asked about the status on October 27 and was told it was mailed on the 22nd of October. After asking again, Melissa emailed me on Nov 2nd that she put in a request to have the accounting department cancel and reissue a new check to be sent via priority mail with tracking. I was also told someone would reach out with the tracking number. That was the last I heard from her, even after several emails, phone calls and voicemails. No one at the company will return my calls or emails, and Melissa refuses to give me an update on my payment. In other words, I transferred my membership over and was never paid.

  Business response

  12/20/2021

  Business Response /* (1000, 5, 2021/11/29) */ We had already submitted to process and reprint payment and send to seller, before this post. Check was ready and sent with tracking on the 19th and shows delivered as well. Completed and reissued.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩