Business ProfileforEarl's Heating & Air Conditioning
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
- Location of This Business
- 5050 W Lincoln Hwy, Schererville, IN 46375-3336
- BBB File Opened:
- 5/2/2002
- Years in Business:
- 48
- Business Started:
- 6/5/1976
- Business Started Locally:
- 6/5/1976
- Business Incorporated:
- 3/14/1977
- Accredited Since:
- 5/3/2002
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Earl's Heating & Air Conditioning, Inc.
- Business Management
- Ms. Lauren VanDeraa, Dispatcher
- Mr. Kenneth Christensen, Owner
- Ms. Jessica Metros, Director of Operations
- Contact Information
Principal
- Ms. Jessica Metros, Director of Operations
- Ms. Joann Metros, Business Administrator
Customer Contact
- Ms. Jessica Metros, Director of Operations
- Ms. Joann Metros, Business Administrator
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary S
1 star11/07/2023
Earl's Heating & Air Conditioning Response
11/08/2023
On November 1st 2023 ************** went to the home of current customer *****************************. Technician found that the basement had flooded with 30 of water covering all electronic components of the furnace and water heater. Current furnace is 34 in height. Our trained and certified service technician informed ************************ that Trane manufacturer warranty does not cover flood damage. Per recommendations for ******************************************* (GAMA) we recommend replacing the furnace and water heater due to flood damage, it would be unsafe to attempt to repair. ************************ insisted on a repair quote.. repair quote was provided but not advised. Parts are available through to order through a local supplier and will all be in stock from the factory January 2024.
We stand by our recommendation to replace the furnace and water heater at **************************** home per GAMA.
************************ can always file a claim through her home owners insurance for the flood damage.
The issues ************************ is referring to has absolutely nothing to do with the work performed at her home by Earls Heating & Air Conditioning. The damage to her system is because of a flood. I believe we should not be held responsible for **************************** issues at her home.
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