Business ProfileforBeacon Threads, LLC
Additional business information
Delivery Issues -Consumers allege that they have ordered merchandise from the business but is is never received. They also allege that it is difficult to reach the business to get tracking information regarding their purchase for delivery.
Refund/Exchange- Consumers allege that they found it difficult to get a refund for items never received or merchandise incorrectly fulfilled
Customer Service -Consumers allege that were unable to reach the business for order confirmation, refunds, exchanges, etc..
On 01/09/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 01/26/2023, BBB has had no response.
On 5/10/2023, BBB initiated an investigation into Beacon Threads LLC to research the numerous unanswered complaints on their business file. Most of the unanswered complaints allege unreceived orders after payment and poor customer service when attempting to address these concerns.
Over the course of the investigation, BBB discovered the following:
Beacon Threads LLC’s status is forfeited and not in good standing with the State of Maryland’s Department of Assessments and Taxation.
The business could not be reached to verify licensing.
The business could not be reached to identify an active complaint handler.
The business has not provided a formal response or action plan to address the unanswered complaints on file.
BBB shall continue to monitor this company for further developments.
BBB encourages anyone who has experienced these or other suspicious activities by Beacon Threads LLC to report the incident to:
- www.bbb.org/file-a-complaint
- Maryland Attorney General’s Office- Consumer Protection Division
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 9140 Grant Ave, Laurel, MD 20723-1714
- BBB File Opened:
- 1/28/2020
- Years in Business:
- 6
- Business Started:
- 8/9/2018
- Business Incorporated:
- 8/9/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Brandon Deloach, Owner
- Contact Information
Principal
- Mr. Brandon Deloach, Owner
Customer Contact
- Mr. Brandon Deloach, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
76 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
10/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
88 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nia W
1 star11/12/2024
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