Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Serra Chevrolet of Saginaw has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSerra Chevrolet of Saginaw

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4200 Bay Rd, Saginaw, MI 48603
    BBB File Opened:
    8/22/2022
    Years in Business:
    7
    Business Started:
    3/22/2017

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chelsea P

    1 star

    08/21/2024

    If I could give negative stars I would. Ive been having issues with your shops repairs since Jan. of this year.My vehicle had some damages, I took it to Serra to repair. I expressed my concern with the repairs to the fender liner the entire time. I expressed it was not like the other side. I was assured it was. Now imagine my surprise when my vehicle starts to have the fender liner buckle and the trunk collapse where the repairs were made.I spoke with someone in the shop in June, they advised me the service manager ****** would be reaching out after he inspected my vehicle and said my vehicle was NOT done correctly.The first time my vehicle was sent back, I had MY lug nut to my FRONT PS tire IN MY BACKSEAT! Why was it even removed you ask?! No one knew! My 3rd brake light was not reattached. My back up camera was not reattached. Sealant was ALL over my window, my car was not painted.It went back to the shop for another 2ish weeks. I get told to come pick it up, it was POURING rain and my car was outside with the REAR WINDOW LEAKING THE WHOLE TIME! I go to pick it up. I look at it I mention the wheel liner but ** told thats as good as it will get. Nothing else can be done, it didnt even look like the *** I took my car because I was told nothing could be done, it was as good as it would get.2 months later and Im noticing my trunk has an actual GAP in it where it was repaired. The trunk on the right side is collapsing AND the fender liner is buckling. Which I was told the fender liner was as good as it gets, crazy how the ** is not buckling, but the repaired side is buckling. Something is rolling around either in my trunk under the cover or in the car where they pulled the paneling off to where its making a clinking noise when I turn. The shop broke my clip and fixed nothing after the 4th time of it being there. They're trying to use me having repairs done at a completely different shop for a different area of my car against me.

    Serra Chevrolet of Saginaw Response

    08/28/2024

    *************** has been helpful in making us aware of the issues and worked with her to address them. We corrected ******************* concerns as well as other non-related items on the vehicle. The involvement of another incident and collision center did not sway us from continuing to help and or address concerns from the initial incident. We make every effort to resolve any mistakes made on our part, as should be expected, if they occur. As with any scenario, where we don't meet our customer's expectations, we will review it and take appropriate steps to reduce the likelihood that they happen again.

    Local BBB

    BBB of Detroit & Eastern Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.