Business ProfileforBowlero Corp.

I contacted my *************************************** bowling alley to ask questions regarding prices and a lane reservation for 8 people. It apparently went to some out of state reservation line. Had no idea. Thought I was talking to someone at the facility. She said its $8 a game or $29 something for unlimited 2 hour play, which would be a good deal if we played 3 games. Then tried to tell me booze was $8 each and I should get the drink package, which Im glad I didnt do because they had $3 beer. Anyway, we ended up having a party of 11. No reservation for the 3 others but they charged the same price, when games on Thursday nights are really $4. We only played 2 games and a few more plays on the 1st lane, which I understand the price is more for reservations but I wasnt given correct information. Had I known it was $4 I most likely would have opted out on the reservation. I called the ** of the facility to request a refund of some sort and he said he couldnt. He offered free shoes for a group of 10, and wouldnt listen to the rest of what I was trying to say, but I have no clue when I can get a group of 10 together anytime soon. I had initially called this phone number and was advised Managers were in a meeting and would call me back. No call. Surprise. So we paid $310 for 11 people when it could have been 1/2 that amount. They could have charged the $4 a game for the 3 people not on the initial reservation, but no. More shade thrown if you ask me. Lied about bowling prices and drink prices to try and make a sale. You should know the summer sale prices before trying to be selling reservations. Id just like my $84 back for the 3 not on the reservation (I was advised no when asked for the $4 price), or a discount on the reservations for being lied too about pricing then Id be happy. Not shoe rentals for who knows when Ill be back bowling. This is vile business practices and you should be ashamed.Sincerely, Upset and felt taken advantage of.