Business ProfileforElite Mitsubishi

I am writing this to file a complaint regarding a used car purchase transaction that I made on 22nd December 2023. I am a foreign national, living in **. I visited a showroom ******* (address: ****************************************) which represents Elite Mitsubishi, located at ******, Atlantic Avenue, South Richmond Hill, ** (the car that I bought is ****** Rav 4 2019). I will try to summarize my situation in the following paragraphs:1.This showroom has a website ******************** where they publish attractive deals and car prices offered on sale. Before visiting **, I specifically called and asked if the price listed is inclusive of any dealership charges and costs associated, and they confirmed that it is the final selling price. Most cars that I shortlisted were priced between $15-19k, depending on mileage and condition. 2.When I visited the showroom on 22nd December 2023, I was told that the listed price of the car does not include dealer transit charges and misc costs/charges, which will add up to the listed price. In a nutshell, after detailed negotiations and bargaining, we agreed to finalize our deal for $22000, excluding ******************* The manager who dealt with us was specifically informed that given my tight budget and a very high rate of financing due to my lack of credit history, I do not want to subscribe to any additional warranties / contracts that are not mandatory with the purchase of this vehicle. She clearly agreed that she will only get us through with the documentation that is mandatory for the purchase of this vehicle, and that we will get the copies of all the documents via mail to our address in next ***** days.3.When our deal was concluded, I was handed over the car with temporary transit permit, a receipt of my $5000 deposit and a Carfax report, and was told that all the ****************** will be mailed to my address. 4.On the very next day of my purchase, one of my colleague informed me that my dealer might have missed out in handing over some key documents, including the one stating the actual sale price of the car. Also came to my knowledge later that despite our clear and unambiguous understanding, they have charged me more than $31500 for the car (which includes approximately 5500 in additional warranties and various contracts that I had specifically refused to subscribe to). Concerned about this, I reached out to Autolux several times by phone and email, but the manager has either avoided sharing the details, or states that I need to come in person to ******** talk to their finance team. To this date, I have not received any reasonable reply from them. They are neither refunding me the money that they charged me for additional warranties, nor are they taking this deception seriously. 5.All I am asking them is to fix what has been done incorrectly, refund my amount that they have charged me unjustly, especially the amount paid against the non-mandatory warranties and settle the situation. Knowing that I was coming from a different country and live in a different state, and given the limitation that I cannot travel to ********, I find their behavior very unreasonable as they say their finance team do not discuss matters over phone call, and that I will have to come to ** with my car to resolve this.6.From deceitful marketing tactic, misrepresenting facts, fraudulent inducement into making one sign a contract, and then avoiding any reasonable explanation have all piled up to my ordeal and mental distress. I can share the details of my communication and screenshot of car advertisement if that could be helpful in any way. I am reaching out to Better Business Bureau as I expect your organization can play the role of a mediator in getting my issue resolved amicably. I completely understand the role businesses play in any economy, and I am not against any business p**** However, such deceptive practices in business dealings should be discouraged at all levels. I am seeking help from this bureau as my last resort, failing which, I will be left with no option but to consider my legal remedies.