Business ProfileforMeenan Oil Co. L.P.

Do not sign up with this company. Our group of 5 families signed up with Meenan this year. Three families have all had the same problem with service or should I say lack of service and were only 3 months into our contract. They tell you they have 24/7 service but then if you call anytime from late afternoon on they try to get you to agree for service the next morning and if you say no they give you a 7 hour or longer window that they will come, My call last week I was told at 3 pm they could come as late as 10pm. Then a few hours later I get a call from the service dispatcher saying they have no idea when a tech will come and it can be anytime into the wee hours of the morning, when I started yelling and complaining he said other people have no heat or hot water and pay to have only a 2 to 3 hour window to get service, I really went crazy when he told me that as I was either being lied to or none offered our group this. He kept repeating himself to agitate me. It was very warm out that day about 75 degrees so I doubt anyone was using heat. Another lie he probably told me because my dads thermostat was not working to get heat or hot water and he said that wasnt important.I put in a complaint through this BBB and asked for a call back and have not received one, Im not surprised. I will keep giving bad reviews anywhere I can as this is not acceptable customer service nor would I expect 24/7 to mean they can come anytime within 24 hours, it should mean you can call for service 24/7:and get it within a reasonable time, They obviously dont hire enough help.