Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mansion Minders & Marketing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMansion Minders & Marketing

    Real Estate

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    P.O. Box 270932, Flower Mound, TX 75027
    BBB File Opened:
    2/11/2004
    Years in Business:
    24
    Business Started:
    8/1/2000
    Contact Information

    Principal

    • Ms. Brenda Platt, President

    Customer Contact

    • Ms. Brenda Platt, President
    Additional Contact Information

    Fax Numbers

    • (940) 584-0564
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jay M

    1 star

    02/05/2024

    My experience with #Mansion Minders/#*********************** has been horrible. I highly discourage anyone do business with her. She has harassed me via texts, entered the home unlawfully and scared a family member with her surprise visit. ****** is not professional, belittles and has no recourse to justify her behavior. Her "participation" ***** ************* fee are bogus. ONE of MANY additional negative reviews include: From YELP:"BEWARE! She says anything it takes to draw you in. The concept is great, the house was fantastic. I lived near several friends I have known for years. The weakest part of the program is the owner. She has no integrity and talks down to people as if she thinks she is better, when actually her morals and principals are not ethical. She does not follow her contract, unless it is to benefit her and she is not honest about anything, so get everything in writing! She is constantly full of excuses and will not fulfill her end of a signed contract. She showed up unannounced to our home when I was celebrating a family birthday of an ill elderly uncle over a weekend. We held a near perfect, or perfect score the whole time we were in her program and CONSTANTLY threatened us. I really enjoyed making the house look pretty and it was truly fun watching everything, but again, the owner made gaining information a nightmare! If you asked a question, to help learn, you were threatened to get "kicked out" of her program. We ran out of the program with our hair on fire when the house sold. This business would be successful if the owner would not use intimidation, insults, slander and scare tactics to get what she wants. What a shame. ""... They'll do anything for a dollar. While we do not believe they are evil, they are doing the devil's work. She could have settled this long ago and received lots of referrals."

    Mansion Minders & Marketing Response

    02/05/2024

    ***************** has never been a Mansion Minder of ours. ************************* is who wrote this review. ************** is her dad of this 49 yr old Minder. *** also gotten a call from her mother telling me to not call or message her daughter as shes having a difficult time and cant handle the stress. And wanted me to go through her mom for all the directions of what needed to be done for the set up of the house, she just moved into.****** os a lovely decorator and has beautiful decor but has done many things to not make the procedure easy, as there are rules to follow when you work to help make a seller and Realtor happy. In my contracts it states I can give a 30 minute notice to visit the house and I do so once a month. I gave notice I was coming, and she turned my notice down, which is against the rules. Saying that her daughter was sick. I have to check on my homes to ensure the seller and the realtor are happy as well as the home is in move in condition. So I went in and didnt bother her daughter. Its in my agreement that you cant have parties at the house, which is reasonable because the house is not hers and is for sale. Many people at a house could damage the home. She had two parties at the home. If she had asked permission, it might have been approved, with stipulations. But she didnt. The neighbors complained that there were beer cans in their yards. The house was closing and she made many excuses to not get it finished being cleaned out and we were running out of time, so I had myself and the realtor over at the home having to make sure things were getting out in time for the closing. It was very stressful. She has not paid on time in the six months she was in my program. She gave her notice to move out and hasnt even paid this month.There is a participation fee to be in our program. Its the monthly fee to live in a mansion and its only $1890 a month. She messaged me not understanding why she has to pay anything. After five months of being in our program, youd think she would know that she would have to pay to live.Today is 2/5/2024 and after asking ****** to take down two Christmas trees, they are still up for two open houses this past weekend. That is unreasonable when a house is showing to sell. ************************* is finishing her coursework to become a realtor in the area. And this looks really bad that a realtor would be so disregarding of a contract and rules.I have run this business for 24 years, very successfully. The only negative reviews I get are from people who wont keep their contracts. The people who get upset are the people who I have to hold accountable to the rules. Im sorry shes so disgruntled and not thankful to be able to live in $1.5M mansion for only $1,890/ mo.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.