Business ProfileforA-US Air Conditioning of Texas

On August 15, 2024, A-US Air Conditioning of Texas visited my residence to address an HVAC issue covered under my AHS warranty. The primary concerns involved several vents in my home either blowing minimal or no air, or emitting hot air. Following the technician's assessment, a report was submitted to AHS, which subsequently denied my claim on the grounds that the damages were not classified as normal wear and tear (see attached image). I requested a copy of the report submitted by A-US Air Conditioning of Texas to AHS, and was assured that it would be provided within 24-48 hours, along with follow-up communication from the contractor. Despite this assurance, over a week has elapsed without receipt of the report or any contact from the contractor. Based on the AHS website (since I never received the contractor's report), the submission made by A-US Air Conditioning of Texas combined two primary issues: loose collars and holes in the return. However, there are additional issues such as tears in the ductwork that were mentioned by the technician but were not included in the report. According to my AHS contract, issues such as leaks or breaks in ductwork, including leaks in vapor barriers, plenums, dampers, registers, and grills, should be covered. A-US Air Conditioning of Texas did not accurately document and submit these issues, which has resulted in the denial of my claim by AHS. I request that A-US Air Conditioning of Texas promptly submit a revised report to AHS, clearly separating the issues into the following categories: 1) Loose collars, 2) Holes in the ductwork, and 3) Holes in the return. The loose collars and ductwork holes are consistent with normal wear and tear and should be reported as such. Additionally, the holes in the return are due to the aging of HVAC tape, which is a normal occurrence over time. Should A-US Air Conditioning of Texas choose not to rectify this matter with AHS, I expect them to address and repair these issues at no cost to me.