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            Business ProfileMassimo Motor Sports LLC

            ATVs
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 05/13/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6C. Honor any settlements, agreements or decisions reached as an outcome of a dispute resolution process.

            Contact Information

            3101 W Miller Rd

            Garland, TX 75041-6107

            Get Directions
            Visit Website
            Email this Business
            (877) 881-6376

            Customer Reviews

            1.68/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            64 complaints closed in last 3 years

            26 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessF

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Massimo Motorsports is located in the Dallas / Fort Worth area of Texas USA, in the city of Garland. It is here that we offer UTV's, Off-Road, and on-road vehicles.

            Products & Services

            Our vast product line includes a wide selection of farm and ranch tested utility UTV's, recreational ATV's, and Americana style mini-bikes.

            Business Details

            Location of This Business
            3101 W Miller Rd, Garland, TX 75041-6107
            Email this Business
            BBB File Opened:
            6/24/2011
            Years in Business:
            15
            Business Started:
            6/30/2009
            Business Started Locally:
            6/30/2009
            Business Incorporated:
            6/30/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:30 AM - 5:30 PM
            T:
            8:30 AM - 5:30 PM
            W:
            8:30 AM - 5:30 PM
            Th:
            8:30 AM - 5:30 PM
            F:
            8:30 AM - 5:30 PM
            Business Management
            • Mr. David Shan, LLC Managing Member
            • Mr. Jianxun Shan, LLC Managing Member
            • Ms. Peggy Sheng, CFO
            • Mr. Ronald Angelone, Customer Service Manager
            • Mr. Nino Parco, Customer Service Representative
            Contact Information

            Principal

            • Mr. David Shan, LLC Managing Member

            Customer Contact

            • Mr. David Shan, LLC Managing Member
            • Ms. Peggy Sheng, CFO
            • Mr. Quenton Peterson, Director of Sales
            • Mr. Ronald Angelone, Customer Service Manager
            • Mr. Nino Parco, Customer Service Representative
            Additional Contact Information

            Fax Numbers

            • (214) 540-1163
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            64 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We purchased a Go Kart at Tractor Supply on 5/26/24. We used it ***** times at most and now it doesn't run at all. I called Tractor Supply and they told me there is nothing they can do to contact Massimo Motor Sports directly. For the amount of money for this it should have lasted way longer or someone should have been able to assist us with it. It cost $2,674.99 and you can't even get a person at either place (Tractor Supply or Massimo) to assist. I have called Massimo directly the last two weeks and sat on hold for 20 minutes and was disconnected. I tried to email them as well and nothing. The go kart doesn't run at all and is now taking up space. I would like a refund for the item and they can come pick it up or I will have to call a junk company to come pick it up as it doesn't run at all. This was supposed to be something fun for the kids and in turn it was an epic waste of money.
            Read 63 More Complaints

            Customer Reviews

            38 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            William A

            10/15/2024

            I purchased a new 2021 Massimo MSU ***** Dominator from a dealership at an out the door cost of around $17,000. It has been a very reliable fun machine for me and my family. It has never been off road or trailed, never driven in the winter and always garaged. We only use it on gravel and paved roads as the county we live in allows us to drive on all non- highway roads as long as we carry full coverage insurance and have, turn signals, brake lights, headlights, seatbelts etc. The problem I have is that it is basically worthless now as a trade-in. ODES and Massimo were feuding when they produced this year's model. So, I began to wonder immediately what I had gotten myself into. The title was listed as tractor and I had to get that changed, and the owner's manual that came with it was listed as an ODES MSU Dominator. If I need parts, I have to have the dealership where I purchased it get the parts from **** instead of Massimo. And this machine is not listed on any used trade-in value books like ***** Blue book etc., so nobody wants to take it in in trade. I'm basically stuck with it and worried sick that it's going to wear out or break down and since I'm retired and on a modest budget, I will not be able to afford another one until I pay this one completely off. So absolutely NO!! I would never recommend anyone to purchase a Massimo SXS. I wouldn't want anyone else to end up in in my really bad situation.

            Massimo Motor Sports LLC Response

            10/22/2024

            Hello,If you need to purchase the MSU800-5 part, you can do so through our website: Massimo Motor UTV Parts.If you're unable to order online, please reach out to us at ***************************************************************** We're here to assist you with your UTV needs.Please note that the unit is currently out of warranty and will need to be purchased.Thank you!
            Read 37 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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            BBB Reports On

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